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Privacy Policy

Softlink Global Pvt. Ltd. (“Company”, “we”, “our”, or “us”) is committed to safeguarding the privacy of visitors to our website https://softlinkglobal.com (“Website”) and users of our software and services. This Privacy Policy explains how we collect, use, disclose, and protect your information.

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By using our Website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing details.

  • Business Information: Company name, registration/GST number, business address, and related identifiers.

  • Payment Information: Processed securely through authorized payment gateways (we do not store card, UPI, or net banking details).

  • Service Usage Data: Login details, activity logs, IP address, browser type, and device information.

  • Cookies & Tracking Data: Information about how you use our Website, collected through cookies and similar technologies.

2. How We Use Your Information

Your information may be used for the following purposes:

  • To provide, manage, and improve our SaaS products and services.

  • To process and manage payments and billing.

  • To deliver customer support and respond to inquiries.

  • To ensure compliance with logistics, transportation, and customs-related regulations.

  • To send important communications such as service updates, invoices, or policy changes.

  • To improve Website functionality and user experience.

3. Sharing of Information

We do not sell, rent, or trade your personal data.

We may share your information only with:

  • Authorized payment gateways for secure transaction processing.

  • Service providers and partners who assist in delivering our services (under confidentiality obligations).

  • Regulatory or legal authorities if required by law or to protect our rights.

4. Data Security

  • We implement industry-standard security measures including encryption, secure servers, and restricted access controls.

  • Sensitive payment data is handled exclusively by authorized, PCI-DSS compliant payment processors.

  • While we take all reasonable precautions, no system can be 100% secure, and you acknowledge this inherent risk.

5. Cookies & Tracking Technologies

  • Our Website uses cookies to personalize your experience and analyze usage patterns.

  • You may disable cookies through your browser settings, but some Website features may not function properly.

6. Data Retention

  • We retain personal and business data only as long as necessary to provide services or comply with legal obligations.

  • Upon termination of services, clients may request deletion of their data, subject to regulatory compliance requirements.

7. Your Rights

Depending on applicable laws, you may have the right to:

  • Access, update, or correct your personal data.

  • Request deletion of your data (where legally permissible).

  • Opt-out of receiving non-essential marketing communications.

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Requests can be made by contacting us at the details below.

8. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.​

9. Children’s Privacy

Our services are intended for businesses and are not directed at children under 18 years of age. We do not knowingly collect personal data from minors.​

10. Governing Law

This Privacy Policy is governed by the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.​

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any material changes will be posted on this page with an updated “Last Updated” date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact:

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Softlink Global Pvt. Ltd.
Opposite National Garage, 3rd Floor, 301, Satellite Silver,
Mathuradas Vasanji Road, Andheri East, Mumbai, Mumbai Suburban, Maharashtra – 400069

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